Last year, I lost the best client I’d ever had. Up until they cut me loose, they had been a joy to work with, responsive and excited to collaborate. We shared the same values, which is something I ...

This post was originally published on the Thoughtbot blog. There has been a lot of talk about empathy with the end user in UX design over the last few years. The importance of understanding what type ...

Without marquee clients, your firm is destined to have a client base that consists of small and midsized companies that have steady, but low-margin fees today and steady, but low-margin fees tomorrow.