The best way to retain customers is through proactive relationship management and outstanding customer service. A key element in that strategy is an integrated approach to customer contact—implemented ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced its recognition as a Leader in The Forrester ...

In a 2017 survey, 81% of respondents reported that actively working to improve customer experiences was a major differentiator for their business. Of that 81%, 84% said they saw an increase in revenue ...

Shared Services sustainable success hinges on satisfied clients. But this involves more than putting your staff through client service training and asking them to “play nice”. The solution is to ...

Opinions expressed by Entrepreneur contributors are their own. You started a company. You built a product. You shipped it to customers. Now the fun really begins! You’ll need to deal with complaints.

Over the past several years there has been gradual growth and – since 2009 – explosive development in the use of social networking on the Internet. While the purely-social use of networking tools such ...

Like most retailers we want every customer to be happy with our product and service. As an intentionally people-focused ecommerce company, we make it our goal to go above and beyond their expectations ...

Subscribe to BizTimes Daily – Local news about the people, companies and issues that impact business in Milwaukee and Southeast Wisconsin. Everyone knows that a nuclear blast unleashes the untold, ...

Teradata, a provider of analytic data platforms, applications, and services, today announced the general availability of Customer Interaction Manager (CIM) in the Cloud, a data-driven marketing ...