CHICAGO (WLS) -- Discover announced plans Thursday morning to open a new Chicago-based customer care center in the South Side Chatham neighborhood. Located at 86th Street and Cottage Grove, the center ...

Professional certifications are pivotal for customer service and contact center professionals aiming to enhance their expertise, credibility and career prospects. From frontline customer service ...

DBS Bank, headquartered in Singapore and Southeast Asia’s largest bank, has been designated as “Best Bank in the World” consecutively in the past three years (2018, 2019, 2020) by top global financial ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in an ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Analyzing the performance of your call center can allow you ...