Don't look now, but your company's customer service problems may be about to go viral. There are thousands, perhaps hundreds of thousands, of videos about customer service missteps that can be found ...

Have you ever experienced that feeling when you encounter a new piece of information that completely shifts your understanding of the world around you? Whether it’s a great book, an enlightening movie ...

This year, National Customer Service Week is October 3-7. The International Customer Service Association started customer service week in 1984. To make it official, on October 8, 1992, President ...