Remember when our idea of customer service was one touch point, a call center which allowed for limited customer interactions? Fast forward to today, and what used to be thought of as customer service ...

Customer service is the great differentiator that transcends industries and provides seldom-questioned value to a business. As companies transition away from traditional customer service and replace ...

The repetitiveness of filling out field service work order forms, capturing photos in the field or updating back-office systems is ripe for digital transformation. I realize the phrase digital ...

BEAVERTON, Ore.--(BUSINESS WIRE)--Pacific Office Automation (POA), the largest independent office equipment dealer in the U.S., has partnered with Portland Community College (PCC) to develop a Field ...