Bob is a service technician who is well trained and nationally certified. However, he has sometimes suffered from the same confusion that all technicians occasionally do — the facts that he gathers ...

To prepare you for this month’s troubleshooting situation … you’re not the first technician to be called, nor are you the second technician. You’re the third one that’s been called in to solve this ...

Chart shows that it took more electricity to heat a home with a heat pump when the thermostat was changed during the day (“on-off”) vs. constant temperature Credit: US Department of Energy—Courtesy ...

Why does your heat pump seem to run constantly but still leave your home cold during a Hermiston winter? A new HelloNation article answers that question with a practical breakdown of causes, ...