Microsoft is adding another new service to its Office 365 Business Premium plan called Outlook Customer Manager. Microsoft officials described the service as a tool for managing customer relationships ...

Microsoft exposed approximately 250 million customer service records due to what the company called a “misconfiguration of an internal customer support database” used for tracking support cases. Tech ...

Microsoft, on Wednesday, disclosed that on December 29, a security researcher notified the company of a massive database error that left 250 million customer records ...

FARGO, N.D., Feb. 25, 2002 — Microsoft Corp. today announced it will deliver Microsoft® Customer Relationship Management (CRM), the first Microsoft business solution built on .NET, later this year.

The $9.5 billion customer experience market saw major activity over the past few years. SAP acquired Qualtrics for $8 billion then took it public. Medallia went public. InMoment acquired MaritzCX.

The trove of information is potentially a scammer’s bonanza. Misconfigured Microsoft cloud databases containing 14 years of customer support logs exposed 250 million records to the open internet for ...

Microsoft will have a new approach for organizations buying Azure services called the "Microsoft Customer Agreement," which will be available for some customers starting as early as this March. The ...

Microsoft is phasing out three of its products: Microsoft Invoicing, Outlook Customer Manager and its Skype Translator bot in the coming months. It sounds as if the first two are going away because of ...

In a LinkedIn post published early on Friday, June 26, the Corporate VP of Microsoft Stores, David Porter, announced that Microsoft was rethinking how to engage with customers moving their focus from ...

On Friday night, Microsoft sent notification emails to an unknown number of its individual email users—across Outlook, MSN, and Hotmail—warning them about a data breach. Between January 1 and March 28 ...

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