Optus, Australia's second-largest telecoms services provider, said on Thursday that an independent review into its September outage found gaps in process, accountability, escalation, and information ...

Optus has released a much-anticipated review into September's network outage that left hundreds of people unable to reach Triple Zero (000) and was linked to two deaths.The review, by experienced ...

Optus has confirmed it has paid compensation in cash to customers affected by its nationwide outage in early November, after the telco was widely criticised for offering 200GB of extra data as an ...

A week after a routine software update gone wrong left millions of Optus customers in the dark, questions around financial compensation and legal action are haunting the telco giant. Amongst the ...

A report into Optus’s Triple-0 outage has uncovered a cascade of mistakes that left vulnerable Australians without emergency help when they needed it most. The failures occurred during a network ...

Greens senator Sarah Hanson-Young has slammed Optus’ “culture”, accusing it of putting “profits ahead of safety and its customers” after the embattled telco released findings of an independent probe ...

The telecommunication company’s report seeks to absolve management of any responsibility for the fatal events of September 18 ...

Optus lost quality control over its network teams and call centres by outsourcing the essential work to overseas providers, an independent report into the catastrophic failure of its connectivity with ...

Australian telco Optus has suffered yet another network outage. The carrier's latest outage today (December 3) impacted close to 100,000 customers in Brisbane. A network server failure caused the ...

Kelly Bayer Rosmarin has been the Optus CEO since April 1, 2020, but most people only hear her name when the company gets caught up in a public relations disaster. Unfortunately for her, there have ...

Australia telecoms giant Optus said current and former customer data was accessed following a cyberattack on its systems. Optus said in a press release on Thursday that an unspecified number of ...

Optus's Singaporean parent company, Singtel, has been exposed for paying zero corporate tax in Australia in 2023/2024 financial year, despite pulling in a staggering $8.2billion in the same period.