Karen Plaskon’s refrigerator breaks under her Sears Master Protection Agreement, and Sears approves a replacement.

QUESTION: I ordered a refrigerator two months ago from Sears online and paid $803. I received an email stating it would be delivered two weeks later. I never received the refrigerator, even though the ...

Sears accepts payment for installation but leaves the washer job unfinished. The company ignores refund requests, showing how communication quickly collapses. Escalate your complaint with proven steps ...

Sears’ home warranty program is called Sears Home Services. The program covers repairs for a wide range of major brands, and Sears employs over 2,500 manufacturer-trained technicians with an average ...