THOUSANDS of households with broken smart meters will receive automatic compensation in days. New rules from the energy regulator Ofgem will see customers compensated £40 if their provider fails ...

Energy watchdog Ofgem has confirmed a rule change that will start within days. It announced on Friday that customers ...

During my 30 years in the power industry, including as a state public service commissioner, five years as a FERC commissioner, president of NARUC, and chair of PG&E’s board, I’ve recognized the value ...

For the millions of households stuck with a broken smart meter, last week's announcement that they could soon be eligible for compensation looks at first like a huge victory. As the Mail and This is ...

Hello! I cover the Eastern Suburbs for 7 News WKBW. If you have a story idea, please email me at Michael.Schwartz@wkbw.com BUFFALO, N.Y. (WKBW) — Last week 7 Problem Solvers looked into complaints ...

MEMPHIS, Tenn. — For some Memphis Light, Gas and Water customers, an old problem with broken smart meters is causing new headaches with delayed billing. Glenda Hicks, the founder of “21st Century ...

If it hasn't already arrived, the latest in energy use tracking technology is on the way for NYSEG and RG&E customers. The utilities are installing smart meters and natural gas meter modules — two-way ...

Syracuse, N.Y. – Central New York customers are first in line for new “smart meters” that National Grid will roll out across its Upstate territory to all 1.7 ...

Many British Gas smart meter customers say they are still unable to track their energy usage, with some complaining they've been unable to check consumption regularly on the firm's app, website and in ...