AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.

This article was originally published in German at Computerwoche. Microsoft Teams continues to gain ground as a business collaboration tool, in part because Microsoft has tied the meeting and ...

Microsoft Teams is a live meeting platform and virtual collaboration space. Microsoft first launched teams as a direct competitor to Slack. Here's what to know about Microsoft Teams and how to use ...

Using Microsoft Teams to talk with your colleagues is pretty simple thanks to the built-in chat feature. You can chat with your teammates, share documents, and even initiate voice calls if and when ...

Imagine this: your team is juggling multiple projects, countless meetings, and endless email threads, yet still struggling to stay aligned. Sound familiar? Here’s the good news: there’s a better way.

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...