"Utility call centers are under constant pressure to handle heavy call volume and provide the fast, accurate service and experiences customers expect, but they have lacked the real-time tools required ...
Websites and mobile apps are the first places most customers turn when they want self-service, have questions or experience a problem with a product or service, and in many service ...
TEMPE, Ariz.--(BUSINESS WIRE)--KUBRA and Systems & Software (S&S) proudly announce a strategic partnership that combines their respective industry strengths to elevate the utility customer experience.
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