The Australian Communications and Media Authority (ACMA) has issued a direction to iiNet to undergo an independent audit after it left a customer's legacy ADSL service service switched off for the ...

The iiNet customer service centre in Cape Town, operated by Merchants as part of iiNet’s global virtual contact centre, will expand to 1 000 seats by the end of 2014 as a result of continuous iiNet ...

iiNet has implemented BMC Software’s Remedy IT Service management system in a bid to enhance its customer service offering. The move comes in anticipation that the internet service provider (ISP) will ...

The Australian competition watchdog has warned that TPG's proposed acquisition of rival ISP iiNet could lead to higher prices, less competition and a sliding standard of customer service. Claire ...

In his first comments to the media since lobbing his audacious $1.4bn bid for iiNet just 12 days ago, Mr Teoh moved to dispel ­investor and customer concern that TPG would destroy iiNet’s premium ...

TPG Telecom's $1.4 billion acquisition of iiNet could backfire if cost-cutting drives by the potential new owner override its customer services and workplace culture, according to merger experts. TPG ...

iiNet customers will be waiting with bated breath to learn what will happen to their ISP - the champion of the customer - once it integrates with new parent and unashamedly low-cost operator TPG. TPG ...

The biggest question around the counter bid from M2 for iiNet is: Will it be better than TPG? When TPG announced its AU$1.4 billion offer for iiNet, the immediate reaction from many iiNet customers ...