Accounting Today

IRS service is better, but it's still not processing fast enough

The Internal Revenue Service headquarters in Washington, D.C. The Internal Revenue Service made progress on its customer service and systems last year, but it's still facing challenges with ...
NBC New York

IRS Unveils Taxpayer Experience Office to Improve Customer Service

The IRS on Friday unveiled a new Taxpayer Experience Office as part of a long-term plan to improve customer service issues. The office will focus on "all aspects of taxpayer transactions," ...
Washington Examiner

Report: IRS Deliberately Cut Its Own Customer Service Budget

If you tried to contact the IRS with a question about your taxes this year, chances are you didn’t get a response. The IRS estimated that it would only answer 17 million of the 49 million calls ...