Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Zapier reports five workplace AI agent examples that enhance workflows by automating tasks like sentiment analysis, lead ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

Cross-language Communication: Seamless and Real-Time Communication Now ...

Over the course of the past few years, technology has continued to evolve at an unprecedented, exponential rate. Now, more so ...

OpenAI broke new ground when it enabled shopping within ChatGPT, but Walmart's head of AI said the retailer's new Google ...

Factor Communications, on how regional language marketing has become India’s most powerful growth lever, unlocking ...

Agentic commerce is really a two-front war, and it's important to have distinct strategies for the agents you control and the ...

AI Agent brings trusted, unified customer data and AI together so marketers can activate insights without relying on engineering teams SEATTLE--(BUSINESS WIRE)--Amperity, the leading AI-powered ...