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Top 10 Zendesk Explore KPIs | One-Touch Tickets
If you want to improve the reports and metric for your customer service system, then this is the series for you! The list: 1. First reply time 2. Ticket resolution time 3. Type of request 4. One touch tickets 5. Assignee activity 6. Tickets by channel 7. SLA breaches 8. CSAT 9. Flowbuilder overview 10. Search queries in Guide Watch this series ...
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